Customer Service: Caring for your Customer


Type Course
Vendor Jenison

Learn how to establish effective customer relationships. If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in other teams, departments etc, is equally important. This course involves ACTIVELY establishing a relationship where customers feel valued, understood and special. This means looking for ways to provide not only a basic service, but to EXCEED what the customer might normally expect.

By buying this product, you have unlimited access to the learning course specified for a period of one year. After this year the course will expire on the My.Choota site.
After purchasing the course, an account will be created for you on the my.choota website which will allow you to open and access the course. The account will be made using the email address you use to sign up to the shop.